Amazon Relay is a 24/7 freight marketplace that connects approved carriers with Amazon’s loads. Relay can also help those carriers improve booking efficiency and safety culture through its Learning Center—a free library of digital courses on safety, maintenance, and compliance.
Carriers who take advantage of these resources may see progress in their Relay performance scores and overall operational success. All courses are self-paced, so you can learn on your schedule, whether that’s during downtime between routes or while planning your week.
Here’s how Relay’s Learning Center can support your business.
Why carriers love Relay’s Learning Center
Relay’s Learning Center is designed to provide Relay carriers and their drivers the opportunity to stay sharp on industry practices and operational efficiency. There are plenty of course topics that can align with a variety of business goals, from safety protocols to performance optimization.
But the learning center isn’t just for you. You have the option to assign specific courses or collections to drivers on your roster, helping them build skills and stay up to date. That includes the ability to bulk assign and calendar view courses to streamline how you onboard and coach drivers. Then set completion dates to keep everyone on track.
Relay’s Learning Center not only makes it easier for you to ensure everyone on your team has the knowledge they need to succeed—you can also keep these records for compliance and safety documentation.
What’s in Relay’s Learning Center?
Relay’s Learning Center courses are organized into collections, making it simple to find what you need.
- Carrier onboarding: Orientation topics to achieve with Relay, including payments, program policies, trip tracking, and account management. You can also dive into Relay’s load types and booking features to learn how to make the most of what Relay offers.
- Relay driver 101: High-level information to master the specifics of hauling with Relay—yard safety, Relay app usage, driver identification checks during loads. From pickup to delivery, you can find resources tailored to what drivers should do before, during, and after a trip with Relay.
- High volume events: Specifically for you and your company’s drivers to prepare for high volume events (think Prime Day and peak season). Yards are busier, volume is extra high, and these courses empower your team to navigate both.
- Performance score: A Relay performance score determines how much and how often an approved carrier is able to book Amazon loads. With this collection, discover strategies to track your score and improve your on-time, load acceptance, disruption-free, and app usage metrics.
- Safer roads ahead: Build your team’s knowledge of safe driving techniques to help them stay road-ready. This course collection covers everything from avoiding animal strikes to winter weather driving. It also includes Relay’s “90-second garage” series, expert-led truck maintenance videos on how to change your battery, check your oil, top off coolant, and more.
Additionally, the Learning Center gives you access to RelayCon keynotes—exclusive insights from Relay’s two-day conference where industry leaders share strategies to help carriers grow their businesses.
Get started today
The Learning Center is just one of Relay’s many resources designed to assist carriers. The more you and your drivers understand about Relay’s features and how to use them effectively, the better positioned you are to find the right loads, maintain strong performance, and grow your business with the help of Amazon Relay.
As you consider joining Relay, see if your business meets Amazon’s carrier requirements. Then start your Relay application on your desktop or in our app on iOS or Android.
Disclaimer: Amazon does not tender loads through any third-party load boards. Any Amazon loads posted on third-party load boards will only be tendered directly to approved and onboarded carriers via the Relay web portal or Relay mobile app. If you are interested in hauling loads for Amazon, sign up and book directly on relay.amazon.com. For more about our efforts against fraud and cargo theft, see our trustworthy transportation page.
