truck driver in cab using Amazon Relay app

How truckers use the Amazon Relay app

Amazon Relay’s app is used by over 500 thousand drivers worldwide to move 4 million loads a month. The freight driver version of the app is an all-in-one hub. Drivers that work for approved and onboarded Relay carriers can:

  • Onboard to Relay.
  • See their schedule.
  • Perform asset inspections.
  • Get step-by-step instructions to haul loads.
  • Follow truck-safe routes.
  • Review load history.
  • Contact support.
  • Report issues.

From owner-operators to entire fleets, learn why truckers rate Relay as 4.7/5 on iOS and 4.6/5 on Android. Here’s what makes Relay the highest-rated trucking app.

Turn-by-turn navigation

truck driver navigation in the amazon relay app

Relay’s mobile app includes commercial, truck-friendly navigation to haul Amazon loads. Here’s how the driver side of the app prioritizes safety:

  • Routes drivers straight to the site’s door.
  • Uses truck-friendly routes compatible with the truck and trailer type.
  • Avoids residential areas and low-bridge locations.
  • Follows roadway and community restrictions for road classes and weight limits.
  • Dynamically adjusts to changing traffic conditions.
  • Sends notifications when drivers are near a hazard.

Weather alerts

amazon relay app weather alerts

The driver-facing side of Amazon Relay’s app also has weather features that are perfect for truckers. It offers a detailed, route-specific weather forecast at the start of each trip. The forecast updates every 10 minutes until the end of the trip, and alerts the driver if there are new severe weather events. This awareness allows drivers to make safe decisions before and during their trip, and carriers can get the same real-time updates for every leg of their driver’s journey.

Customized load instructions

amazon relay load instructions for truck drivers

One of the many reasons why drivers love Relay’s hauling app is the step-by-step process unique to each load. This includes:

  • Pickup/drop off instructions.
  • Heads-up when loads are ready for pickup.
  • Cancellation alerts within 5 hours before the scheduled time.
  • New load additions to driver’s schedule.
  • In-yard instructions.
“They scan the load ID bar code on your phone and you’ll immediately see what slip you’re dropping in/picking up. I’ve never seen anywhere have it set up so perfectly.”

Driver support

amazon relay app support

The driver experience of Relay’s app lets drivers request click-to-call support throughout their trip to help them resolve issues out on the road.

Drivers can also report any non-traffic issue causing a delay. If they have a breakdown or mechanical issue, they can report it in the app.


screenshots of truck driver feedback surveys on the amazon relay app

We’re constantly working to improve Amazon Relay’s truck driver experience on the mobile app. The app prompts truckers for reactions at specific touchpoints, where they can rate timing, staff interactions, and more. We use these responses to improve our tech and make operations easier on each side of the app.

Get hauling

Only drivers that work for approved and onboarded Relay carriers can use our trucking app. If you see your company’s drivers loving our tech, sign up to haul with us today.

Disclaimer: Amazon does not tender loads through any third-party load boards. Any Amazon loads posted on third-party load boards will only be tendered directly to approved and onboarded carriers via the Relay web portal or Relay mobile app. If you are interested in hauling loads for Amazon, sign up and book directly on

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