Amazon Relay’s app is used by over 500 thousand truck drivers worldwide to move 4 million loads a month. The driver version of the app is an all-in-one hub. Drivers that work for approved and onboarded Relay carriers can:
- Onboard to Relay.
- See their schedule.
- Perform asset inspections.
- Get step-by-step instructions to haul loads.
- Follow truck-safe routes.
- Review load history.
- Contact support.
- Report issues.
From owner-operators to entire fleets, learn why truckers rate Relay as 4.7/5 on iOS and 4.6/5 on Android. Here’s what makes Relay the highest-rated trucking app.
Turn-by-turn navigation
Amazon Relay’s app includes commercial, truck-friendly navigation to haul Amazon loads. Here’s how the driver side of the app prioritizes safety:
- Routes drivers straight to the site’s door.
- Uses truck-friendly routes compatible with the truck and trailer type.
- Avoids residential areas and low-bridge locations.
- Follows roadway and community restrictions for road classes and weight limits.
- Dynamically adjusts to changing traffic conditions.
- Sends notifications when drivers are near a hazard.
Weather alerts
The driver-facing side of Amazon Relay’s app also has weather features that are perfect for truckers. It offers a detailed, route-specific weather forecast at the start of each trip. The forecast updates every 10 minutes until the end of the trip, and alerts the driver if there are new severe weather events. This awareness allows drivers to make safe decisions before and during their trip, and carriers can get the same real-time updates for every leg of their driver’s journey.
Customized load instructions
One of the many reasons why drivers love Amazon Relay’s app is the step-by-step process unique to each load. This includes:
- Pickup/drop off instructions.
- Heads-up when loads are ready for pickup.
- Cancellation alerts within 5 hours before the scheduled time.
- New load additions to driver’s schedule.
- In-yard instructions.
“They scan the load ID bar code on your phone and you’ll immediately see what slip you’re dropping in/picking up. I’ve never seen anywhere have it set up so perfectly.”
Driver support
The driver experience of Amazon Relay’s app lets drivers request click-to-call support throughout their trip to help them resolve issues out on the road.
Drivers can also report any non-traffic issue causing a delay. If they have a breakdown or mechanical issue, they can report it in the app.
Feedback
We’re constantly working to improve the truck driver experience on Amazon Relay’s app. The app prompts truckers for reactions at specific touchpoints, where they can rate timing, staff interactions, and more. We use these responses to improve our tech and make operations easier on each side of the app.
Get hauling
Only drivers that work for approved and onboarded Relay carriers can use our trucking app. If you see your company’s drivers loving our tech, sign up to haul with us today.
Disclaimer: Amazon does not tender loads through any third-party load boards. Any Amazon loads posted on third-party load boards will only be tendered directly to approved and onboarded carriers via the Relay web portal or Relay mobile app. If you are interested in hauling loads for Amazon, sign up and book directly on relay.amazon.com.
