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Email scams | How to spot a fake

Scammers are hard at work over the holidays, and sometimes, their email schemes can be tough to spot. Read on to learn about the parts of a fake Amazon email that you should always check twice.

1. The sender’s email address

Often, you’ll only be able to see a company’s or person’s name (or even a short phrase) in the email preview. However, the sender’s full email address will give you clues as to whether or not the email is from a legitimate source. To see the full address, open the email and click the name or phrase next to “From” or “Sender.”

Emails that come from Amazon will always be sent from an address that ends in “…amazon.com”. Example: “comms@relayteam.amazon.com.” Don’t respond to, or click any links within emails pretending to be Amazon or Relay.

2. Links

According the Better Business Bureau, scammers link to fake websites that fraudulently collect sensitive information.1 Always hover over the link before you click and make sure that the hyperlink text matches the link preview text. Also, type the website address directly into your browser to avoid on clicking any buttons.

Legitimate Amazon Relay websites have “relay.amazon.com” at the beginning of the URL. For example, “relay.amazon.com/get-started.” Never click a link seems like a legitimate Relay URL but doesn’t follow that format.

3. Requests to share account or personal information

Some scammers posing as a company you do business with may ask you to send account or personal information via email, text, or over the phone. Always confirm these types of requests directly with the company before you send any information that could compromise your personal accounts.

Amazon Relay representatives will never request our carrier’s sensitive account information, password or the one-time password (OTP). This information should only be entered directly by you on the Relay website or portal. If you want to confirm that an email is from Amazon Relay, reach out to relay-phishing@amazon.com.

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1Better Business Bureau, “BBB Tip: How to identify a fake website”